organized by Austrian Computer Society Austrian Computer Society


Fundamentals of Business Process Management


Prof. Dr. Jan Mendling
Wirtschaftsuniversität Wien
Institute for Information Business
Web: http://www.mendling.com


This tutorial covers the whole spectrum of business process management. It is based on a textbook on the fundamentals of business process management published by Springer which is co-authored by the tutorial presenters (see http://www.springer.com/computer/information+systems+and+applications/book/978-3-642-33142-8). It is unique in its balanced and consistent organization of the topic. The tutorial follows the business process management lifecycle. It is subdivided into four sessions:

  1. Introduction to Business Process Management

    1. Business Processes
    2. Origins of Business Process Management
    3. Business Process Management Lifecycle
    4. Process Identification
  2. Business Process Modeling
    1. Essentials of BPMN
    2. Process Discovery
    3. Process Modeling Method
    4. Process Quality Assurance
  3. Process Analysis and Redesign
    1. The Devil’s Quadrangle
    2. Qualitative Process Analysis
    3. Quantitative Process Analysis
    4. Heuristic Process Redesign
  4. Process Automation
    1. Turning Process Models Executable
    2. Automatic Process Discovery
    3. Performance Analysis
    4. Conformance Checking


The tutorial will cater for three types of audiences:

  • Computer Science Lecturers and Professors: Those lecturers who are in the process of setting up or revamping a course in business process management, conceptual modeling or requirements engineering can use this tutorial to get acquainted with the lecture material that is offered in the textbook that accompanies this tutorial.
  • Graduate students: Students with a background in computer science, business informatics, or business administration will find this tutorial of interest to gain an overview of the business process management field and how that field both builds on and extends beyond their own discipline.
  • Practitioners: Business professionals who are already active in the area of business analysis, process improvement, or IT management will appreciate the condensed form of this tutorial to get acquainted to all the fundamental theory and techniques for these activities.